SAP Knowledge Base Article - Preview

2122898 - CDT Soft-Phone Down due to Certificate Expiration


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Agents are unable to work on SAP Contact Center using the CDT "Communication Desktop Terminal" Soft-phone Application
  • The existing certificate has expired or is about to expire
  • You need to renew or create a new set of certificates



  • SAP Contact Center 7.0
  • Microsoft Server 2008/R2
  • Microsoft Server 2012/R2


SAP Contact Center, on-premise edition all versions


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, expiration down fail CA security, certificate, renewal , KBA , certificate renewal , CRM-CCI , Contact Center Infrastructure , How To

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