Checking the reports, you noticed the column WeekOf YearName is wrong as seen in the below screenshot:
The "WeekOfYearName" is the ordinal number of the week when a new task is registered. For example: 01. week of year is the same as 2015-01; not 20. week of the year as shown above.
- SAP Business Communcation Management Support Pack 7.0.6
- SAP Business Communcation Management Support Pack 220.127.116.11
- SAP Contact Center Support Pack 7.0.7
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, WeekOfYear, wrong values , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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