You noticed that after an e-mail contact has been transferred from one e-mail queue to another, the queuing time is reset.
SAP Contact Center 7.0
Queue time, Longest queuing time, longest waiting , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.