SAP Knowledge Base Article - Preview

2111842 - Queue Time is reset for Emails that are transferred from one queue to another

Symptom

You noticed that after an e-mail contact has been transferred from one e-mail queue to another, the queuing time is reset.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Queue time, Longest queuing time, longest waiting , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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