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2109044 - Error "The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)"

Symptom

  • With a Central Management Server's system database (a.k.a. CMS repository) running on Oracle...
  • When attempting to log in to the Central Management Console or BI Launch Pad, the following error is returned:
    • The CMS on machine '<servername>' was stopped due to a critical error. (FWM 20031)
  • CMS trace logs include the following error:
    • Database access error. Reason Loading shared object failed. First tried to load library clntsh and failed because of error: [clntsh: cannot open shared object file: No such file or directory]
  • And / or, errors including ORA-12154, IES 10901, WIS 10901 are returned when viewing or refreshing Web Inteligence reports based on Oracle


' was stopped due to a critical error. (FWM 20031)""> Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • supported Linux / Unix operating systems
  • Oracle client

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bi 4.0 4.1 4.2 bi4.x bi4.0 bi4.1 bi4.2 redhat red hat el 5 6 7 suse enterprise sles 10 11 sun sparc solaris IBM AIX 6.1 7.1 7.2 CMC clntsh libclntsh.so , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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