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2105798 - Self-Diagnosis shows error message 'An unexpected error occured' with SubAlert name 'Diagnostics Central Note'


In the Self-Diagnosis of the SAP Solution Manager, it shows the following error message for function Root Cause Analysis Applications:

Message : An unexpected error occured

Alert Name : Diagnostics Setup Prerequisite

SubAlert Name : Diagnostics Central Note

Action : Please open an OSS message on the component SV-SMG-INS-DIA.

Context : SYSTEM : SAP Solution Manager

Stack Trace :$$$$$$$$




java.lang.ClassCastException.class java.lang.Long:null incompatible withclass java.lang.String:null



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.1, version for SAP HANA
  • SAP Solution Manager SP11 and SP12
  • SAP Solution Manager Diagnostics


SAP Solution Manager 7.1


service delivery readiness alert failed red self diagnosis please open an OSS message on the component SV-SMG-INS-DIA Notes Read Not Rated An unexpected error occured
, KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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