SAP Knowledge Base Article - Preview

2105167 - Could not retrieve data for this user - Company Org Chart error - Platform BizX

Symptom

Error message in Company Org Chart for some or all users:

"Could not retrieve data for this user. Please try again later, or notify support (with the error information of errorID=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX, timpestamp=YYYY-MM-DDThh:mm:ss.xxx-9999, and the version information from the current screen) if the issue keeps occurring for one user or many users."

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HXM Suite all versions

Keywords

Orgchart, Failed, Error message, Retrieve data user, Org chart issue, Org chart, Company Org chart, Matrix Reports Only, Company Org Chart Not Functioning , KBA , sf succession , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC-POS , Position Management , Problem

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