SAP Knowledge Base Article - Public

2104468 - Refer A Friend Email is Returning an Error - Recruiting Management

Symptom

Users are getting an error when they are trying to refer a friend from the Careers page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Careers > View Jobs > Select Action > Refer Friend to Job
  2. Fill in Required Fields
  3. Click 'Send'
  4. You are going to receive an error.

Resolution

There are several email options that can be set up for refer a friend. In order to Enable Employee Referral emails follow the steps below:

  1. Navigate to Admin Tools > System Properties > Recruiting Email Triggers.

  2. Add the Enable Employee Referral Program Candidate” to the General pool notification.

  3. You can also associate the Enable Employee Referral Program Candidate” to a job requisition.

1.PNG

Keywords

Employee Referral, Refer Friend to Job, Error, RCM , KBA , sf recruiting , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions