SAP Knowledge Base Article - Preview

2104085 - Exporting of certain directory group fails in nullpointer exception

Symptom

  • Some of the user groups can not be exported in System Configurator, and it fails in NullPointerException.
  • SC logs captures the followings entries:
    • WRN> Data received:
    • ERR> (io.ExportBase doImportExport) Export Directory failedjava.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.NullPointerException Caused by: java.lang.NullPointerException
    • INF> (io.ImportExportBase echo) NullPointerException: null
    • ERR> java.lang.RuntimeException:java.lang.RuntimeException:java.lang.RuntimeException: java.lang.NullPointerException java.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.RuntimeException:

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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