SAP Knowledge Base Article - Preview

2104085 - Exporting of certain directory group fails in nullpointer exception


  • Some of the user groups can not be exported in System Configurator, and it fails in NullPointerException.
  • SC logs captures the followings entries:
    • WRN> Data received:
    • ERR> (io.ExportBase doImportExport) Export Directory failedjava.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.NullPointerException Caused by: java.lang.NullPointerException
    • INF> (io.ImportExportBase echo) NullPointerException: null
    • ERR> java.lang.RuntimeException:java.lang.RuntimeException:java.lang.RuntimeException: java.lang.NullPointerException java.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.RuntimeException:

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.