SAP Knowledge Base Article - Preview

2100743 - Agents logon name gets changed on its own

Symptom

  • All or some of agents' logon names are changed to wrong ones automatically on their own.
  • You didn't change the logon name in SC - User and Role Management - Users, but you can see, after working a while, the user's logon name is changed in some log files.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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