SAP Knowledge Base Article - Preview

2100743 - Agents logon name gets changed on its own


  • All or some of agents' logon names are changed to wrong ones automatically on their own.
  • You didn't change the logon name in SC - User and Role Management - Users, but you can see, after working a while, the user's logon name is changed in some log files.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.