SAP Knowledge Base Article - Public

2100627 - Administrator login from BizX to LMS not working


  • When opening Learning Administration from BizX, Single Sign On fails and the logon to LMS is displayed with an incorrect Username or Password error message.
  • This happens even when you have the correct permissions for Learning on the BizX side.


Learning (All Supported releases)

-SuccessFactors LMS

-Learning Management System

Reproducing the Issue

  1. Logon to the BizX environment.
  2. Go to Admin tools
  3. Select Learning
  4. Learning Administration.


The reason for this is due to not having a related Administrator user account for your Standard User or not having Administrator ID at all on the LMS side.


Please add a Related User to your Administrator User in the LMS as per KBA 2103267. If you do not have an Administrator user within the LMS then please create an Administrator user as per KBA 2103344.

See Also

2103267 - How to add a related user to an Administrator user in Learning Administration

2103344 - How to create an Administrator in Learning Administration


SSO, integration, logon, admin, BizX, LMS, login , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions