- When opening Learning Administration from BizX, Single Sign On fails and the logon to LMS is displayed with an incorrect Username or Password error message.
- This happens even when you have the correct permissions for Learning on the BizX side.
Learning (All Supported releases)
-Learning Management System
Reproducing the Issue
- Logon to the BizX environment.
- Go to Admin tools
- Select Learning
- Learning Administration.
The reason for this is due to not having a related Administrator user account for your Standard User or not having Administrator ID at all on the LMS side.
Please add a Related User to your Administrator User in the LMS as per KBA 2103267. If you do not have an Administrator user within the LMS then please create an Administrator user as per KBA 2103344.
SSO, integration, logon, admin, BizX, LMS, login , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem