The following has been observed:
- In the ideal case, a user that does not have access to a confidential directory, should not be able see or search information on this directory.
- The problem is that there is a gap in the system which is allowing non-authorized users to see certain information about users in this secured directory, even when not having the correct rights to see this information.
SAP Contact Center 7.0
Secure, confidential, confidentiality, directory search. , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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