SAP Knowledge Base Article - Preview

2093432 - Directory searches with special accent letters (characters) don't return correct values

Symptom

You use special accent characters like Scandinavian (like Ö), French (like Ç), Spanish (like Ñ), etc, don't return hits in the CDT directory search.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0 and up

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Accent, search, CDT search, Scandinavian, special characters, directory , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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