SAP Knowledge Base Article - Public

2091013 - Why is Visitor Data Not Available Beyond 90 days? - Recruiting Marketing

Symptom

When trying to view visitor data farther than 90 days in the Recruiting Dashboard, the system presents you with the message 'Data older than 90 days is not available'

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Recruiting Dashboard

Reproducing the Issue

  1. Open Recruiting Dashboard
  2. Open Visitors tab
  3. Select custom date range further than 90 days
  4. Error message is shown : 'Data older than 90 days is not available'

Cause

Recruiting Marketing has, historically, held years and years of Visitor data. But Visitor data has inherently limited value when you go back further than a couple of weeks or months.

In particular, Recruiting Marketing is not focused on generating Visitors but in generating Talent Community members and applicants. Visitors are a reflection of the traffic generated to the site, and while informative it is not actionable.

Furthermore, retaining and indexing all of the Visitor information had a significant performance impact on the overall Recruiting Marketing system as a whole, and specific reports within the Dashboard were becoming non-functional with the extensive data available.

Since May 24, 2014, RMK only tracks visitor traffic for the past 90 days. The 90 day timeline was chosen to maintain one working quarter of detailed level transactional visitor data for our clients. All keyword data preceding the 90 day rolling period will be rolled up to the aggregate/summary level for reporting purposes.

Attempting to pull data from these reports beyond the 90 day period will generate an error, as the data does not exist for beyond this period.

Resolution

This is the designed system behavior. However you may also review high level data through Reports -> Overview where you will see that Date Ranges may be selected beyond 90 days such as 'This Year', 'Last Year', 'Since 2010' and so on..

Keywords

KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions