SAP Knowledge Base Article - Public

2090229 - Retrieve Username Feature - Platform


  •  As of the August 2013 release, your SuccessFactors application allows end-users to retrieve their usernames! Although this feature is complimentary and will save administrators time from not having to manually provide forgotten usernames to their end users, administrators must first activate the feature within Admin Tools. 

New Feature or Update

  • Allows end-users to retrieve their forgotten SuccessFactors usernames.



  • BizX Platform.


1. Go to Admin Tools > Company Settings > Password & Login Policy Settings  

2. Check the “Enable Forgot Username feature” box  

3. Click “Set Password & Login Policy” to confirm 

After performing these three steps, your end users will see the following highlighted feature:



KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To


SAP SuccessFactors HXM Core all versions