SAP Knowledge Base Article - Public

2089511 - Unable to proxy in as a user

Symptom

Users are unable to proxy as any colleague and are being kicked out the system when trying to proxy.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log into SuccessFactors
  2. In the User dropdown, select Proxy Now
  3. Type the colleague you want to proxy as
  4. You are redirected out of the system with any of the below messages:
    • Unable to log into SuccessFactors
    • You are about to be redirected to a new internal site
    • Invalid Login 

Cause

One reason is that the Reverse proxy feature is enabled in Provisioning and redirecting the users to the URL configured when they trying to proxy.

Resolution

Check the URL the users are/should be using in SucessFactors. If only one URL is used, there is no reason for having Reverse Proxy enabled. To check the Reverse Proxy settings, you need to be an Implementation Partner or Support Engineer. If you are a customer, please raise a new incident to the component LOD-SF-PLT requesting to check this inProvisioning.

For Support Engineers and Implementation Partners:

Once you have access to Provisioning, you can check following these steps:

  1. Access Provisioning
  2. Click on Company Settings
  3. Search for "Reverse Proxy"
  4. The URL inserted in this field is the one the users are being redirected for once they proxy

See Also

2089491 - Reverse Proxy feature

Keywords

Proxy, Unable, redirect, Invalid Login, Unable to log into SuccessFactors, You are about to be redirected to a new internal site , KBA , LOD-SF-PLT-PRX , Proxy , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions