SAP Knowledge Base Article - Public

2089409 - Performance testing versus load testing - SuccessFactors HXM Suite

Symptom

  • Client wants to perform load testing before expanding their user population in Success Factors.Can we do load testing on the SuccessFactors Application?
     
  • Can we do load testing on the SuccessFactors Application?
     
  • Can we run performance tests on the SuccessFactors Application?

Environment

SAP SuccessFactors HXM Suite

Resolution

  • SuccessFactors allows performance testing, but does not allow load testing in our environments, as this can seriously impact other clients.  Clients must not perform any load testing against the SuccessFactors Application as is stipulated in the service contract.
  • If you have any concerns or needs to discuss system performance and capabilities please open a support case and as needed we can engage our engineering and/or IT operations team. 
  • Load testing involves using scripts in a program such as Load Runner, to simulate hundreds or even thousands of users using Success Factors at the same time.  The object is to push the system to see how it will respond with large numbers of users accessing the system.
  • Performance testing involves one user manually running processes in Success Factors, such as opening an Executive Review in Compensation, to see how long it takes.  There are no scripts involved and it is just the one user performing these tests, and using httpwatch and go to meeting to record the results.
  • For performance issues, please check KBA 2112343 and open an incident with component LOD-SF-FWK-PER with all required information so that Support team can check further and engage Operations team when applicable.

See Also

 2112343 - System Slowness: What to do if the SuccessFactors Application has Performance Issues

Keywords

performance testing, performance load, successfactors performance testing, successfactors performance load , KBA , LOD-SF-PLT-PER , Application Performance/ Latency Issues , How To

Product

SAP SuccessFactors HXM Suite all versions