SAP Knowledge Base Article - Public

2088883 - [SSO] Missing Credentials Error when Partial Single Sign-On is Installed - BizX Platform

Symptom

User is getting "Missing Credentials" error when tries to access the instance with Partial Organization Single Sign-On enabled.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Try to access the instance and the error Missing Credentials appear in the login page.

Resolution

Partial Organization SSO is a special feature which allows a company to specify on an individual username basis whether the employee needs to login via SSO or can use the Legacy Sign-in page with username and password.

To access the non-SSO login screen, you cannot use the default URL (https://performancemanager.successfactors.com/login?company=nnnnnn). When this is entered the system looks up your company and sees that it has SSO enabled.  Since this link does not contain the user credentials you are redirected to the "Missing Credentials" error page.

NOTE: Wherever it has "performancemanager" above, this should be the correct datacenter for the instance being accessed.

Keywords

SSO, Partial Organization SSO, Missing Credentials, non-SSO login, Sign-in page, login error. , KBA , sf sso , sf platform , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem

Product

SAP SuccessFactors HXM Suite all versions