SAP Knowledge Base Article - Public

2088189 - Manage Users: When Trying to Change User Information You Get Bounced Back to the Admin Screen - Platform


  • The "Edit User" Link in Admin Tools Not Working. When going into change user information you get bounced back to the admin screen.


  • BizX Platform


  • The Edit User link in Admin Tools will not work if the user directory contains the string "No_Manager" (or "No_Mgr") in the matrix manager column of the employee import.
  • If the employee has no matrix manager, the field should be left blank.
  • To resolve the problem, export the employee user file (admin tools > export users) and change the Matrix Manager field to blank where there is no manager. This will enable use of the Edit User link in the Admin Tools screen.


KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem


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