SAP Knowledge Base Article - Public

2088173 - How to add new users through manage users - BizX Platform

Symptom

  • Unable to Add New User under Manage Users.
  • When clicking on the Add New User button the Quick Add or Detailed Add Users button is grayed out
  • Unable to Add New User under Manage Users.
  • When clicking on the Add New User button the Quick Add or Detailed Add Users button is grayed out

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Customer is unable to Add New User under Manage Users. When clicking on the Add New User button the Quick Add or Detailed Add Users button is grayed out

       manage user.png

Resolution

In case of one admin the user should also select  "Manage users" feature in provisioning in addition to having "Manage Users" permission else  "Quick Add/Detailed Add" would be disabled.

  2.png

Keywords

KBA , sf admin tools , sf new users , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions