- Home Page: To-Do List– Showing inactive users under upcoming items
- Some managers can see inactive users listed in the upcoming items of their To-Do list
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Login is as the Employee Manager
- Check the Home Page To Do items
- See that there's an inactive user PM form still appearing there
The cause for this issue is when admin imported user as inactive, the following options were not checked.
- Admin tools>Employee Import>Specify Form routing options>Automatic Document Removal. Then select one (or all) of the following options:
- Remove Inactive Employees' In-Progress Documents.
- Remove Inactive Employees' Completed Documents.
- Remove Inactive Employees' 360 Evaluation Documents.
- Admin tools>Employee Import>Specify Compensation form updating options> Inactive Employees or Planners.
Remove Inactive planner's Compensation Worksheets.
If you want to remove inactive users from To-Do list you can follow any of the below options
- Activate the user temporarily and import again by checking appropriate import options.
- Activate the user temporarily and remove his documents using delete documents option under admin tools.
After perform above steps you will not see the Inactive user in the upcoming items
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