Users are receiving an "Invalid manager detected." error message when attempting to login.
SAP SuccessFactors HXM Suite
Reproducing the Issue
User is unable to log in to SuccessFactors and keep getting an error message that says:
"Login unsuccessful. Invalid manager detected. Please contact your local system administrator for assistance. Sorry for the inconvenience."
The reason behind this is because the user that is trying to login is assigned to a manager that is not active on the system (manager status is inactive).
You can either:
- Assign an active manager to that user;
- Update the current manager status to active.
- Set the users manager to NO_MANAGER. This can be used for example the CEO of your company who will not have a manager or if there is a temporary change of manager needed.
NOTE: This assignment and update can be done via "Admin Center > Manage Users" (for non-EC instances) or "Admin Center > Employee Export & Import" (for EC instances).
Once an active manager is assigned to the user again, the login will be successful.
invalid manager, login error, login unsuccessful, invalid manager detected, inactive manager, , KBA , sf login issues , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , LOD-SF-PLT , Platform Foundational Capabilities , Problem