SAP Knowledge Base Article - Public

2087436 - Changing the SuccessFactors Company ID

Symptom

  • Can the SuccessFactors Company ID/Instance ID be changed
  • Are there any negative effects caused by altering the Company ID?

Environment

SAP SuccessFactors HXM Suite

Cause

When would a company change the Company ID/Instance ID?

  • Newly created instances don’t always reflect as desired; however, the Company ID can only be changed at the beginning of the implementation stage & prior to any configuration/integrations.
  • The desire to change the Company ID most often occurs when a company is acquired, merges, or for other business reasons.
  • This is not a typical need, but if a company changes its name or has some reorganization, then often the Instance ID no longer reflects the new organization.

Resolution

The SuccessFactors application does technically allow for the change to your company ID;but, due to the many integration points each instance may have, it is not always easy or practical for some clients.

Scenario 1 (Supported):

It is only supported to change the CompanyID/Instance ID name for newly created instance which have no existing configuration or integrations existing within the instance.

Note: If you are SF partner and have provisioning access you can make this change, but only do if the instance is new\empty and has no setup\integrations in place (Scenario 1)

Process:

  1. Raise an incident with Product Support
  2. Fill out all the required details

Note: The character limit for Company IDs is 13 characters or less – (no spaces or special characters)

  1. Provide the needed information and ask written approval from the client by using below template

From : Customer@customeremail.com

E-Mail Subject : Request to Rename BizX Company ID

E-Mail Body :

I confirm that the company Instance is newly created and has no existing configuration or integrations existing.

With that i approve the renaming the BizX Company ID, see below information:

Customer Name:

BizX Company ID OLD:

BizX Data Centre :

BizX Environment : Production/Preview

BizX Company ID NEW:

BizX Data Centre :

BizX Environment: Production/Preview

Scenario 2 (Unsupported) :

For instances which are already in use and have active integrations and configuration the company ID cannot be changed under most circumstances as there may be dependencies with other applications or systems and is out of scope of support. If there is a business requirement to change a company ID for an active instance you will need to engage with SAP Professional Services, or Consulting to review the instance if the change is possible.

It is NOT recommended to change BizX Company ID and is out of scope of Successfactors Support. Engage with SAP Professional Services, or Consulting if it is deemed absolutely necessary to change the companyID name.

Impacts of Changing Company ID:

  • Access Links: If your company has published links to the BizX application these like contain the old company ID in the link and may need to be updated.
  • End Users with Bookmarks: Any user with a bookmark will need to delete their old bookmarks that had the old company ID variable and save new bookmarks.
  • The Company ID is used when logging in, and is also shown in the URL in some bookmarks, so updating it can require internal communications so that users know the new company id/instance id.
  • SSO: For SSO clients it will require you change any reference you may have setup on your end that refers to the old Instance ID. This is especially critical with SAML2.0 where the companyID is part of the several parameters.
  • FTP: The instance id is part of the ftp credentials and often ftp filenames. You do not need to change this but it may become confusing to continue referring to the old names. CS will need to file an Operations Task to rename the id and directories for ftp.
  • Will the LMS urls/instance names change? If so there are links that need to be modified in Provisioning. Open a case with LMS if necessary.
  • Are you a Recruiting customer? There are many external interfaces that have links to the instance and career sites. Check EQuest, JobVite, Verifications, Inc., etc. You will need to open a case to have a Recruiting specialist help you with this conversion.
  • Form Links: If you have hard coded links in your forms or in templates, (this is not typical) these will not be updated in the regular process of changing ID's. CS may be able to update live PM forms however you will need to submit a CCOR to update templates going forward, or modify yourself via OneAdmin.
  • Email: Will your company be changing its email domain? Update user data via regular user imports.Notify support if you also need email addresses changed in your automated jobs.
  • Company Logo: If you are also changing your logo, you should wait until the companyID has been changed before uploading the new file.
  • FTP/Quartz: CS to Evaluate Quartz jobs and determine if import or output files require updating
  • Jam integration: If the SuccessFactors instance in concern is integrated with Jam, then the Jam instance will also need to be updated to reflect the new company id. Else, the integration will break reference KBA 2246981 - SAP Jam - Issue Accessing SAP Jam system due to Company ID change
  • WFA integration: Warning! Changing your company ID will impact existing users / reports and WFA integration and is considered a major impact! Reference KBA 2628037 - Is it possible to rename Company ID on Workforce Analytics
    • Each user will have a new access in ORD loosing their existing configuration and reports.
    • ODS instance will need to be re-implemented from scratch.
    • SuccessFactors will reestablish the connection between your new company ID and your existing WFA instance.
    • SuccessFactors advise you to back-up your reports and users (using ORD admin before to rename your instance.
    • SuccessFactors will not be responsible to reconfigure each Schedule jobs set-up in Report distributor. Each bundle using recipients need to be recreated as the users attached as recipient are no longer valid.
    • SuccessFactors will not be responsible to fix queries and reports due to the company ID changed. You might need to re-upload your reports in your instance. 
  • WFA / ORD : WFA use the Company ID as identifier and for each SSO user's integration. If you change the company ID, your existing WFA instance won't be available anymore and all users access / queries will be lost.  We recommend you to download all reports using transfer report functionality (ORD Admin)  and to also download all  users from (ORD ADMIN) "User maintenance". Be aware that Customer support will not be responsible for issues related to broken reports or user access lost once the company ID has been renamed. However, we will reestablish the connection between your new company ID and your existing WFA instance.
  • ODS : ODS use company ID as identifier. ODS will need to be re-implemented. If you decide to change the company ID, this will be considered as a new implementation.  
  • Rename BizX company ID will break Career site URL reference KBA 2285612 - Is it possible to change the company name appearing on the Career site URL ?
  • Rename BizX Company ID will break integration with Onboarding see more details on 2705347 - Request to Rename Onboarding Account ID - Onboarding 1.0 [Service Request] [Out of Scope]
  • Renaming BizX Company ID has negetive impact on RMK & RCM see more details on 2599060 - renaming RMK instances - Recruiting Marketing & 2645501 - What are the issues if we want to change our instance name - RCM?

See Also

KB article 2705347 - Request to Rename Onboarding Account ID - Onboarding 1.0 [Service Request] [Out of Scope]

Keywords

sf, success factors, PLT, platform, bizx, biz x, companyid, re-name BizX, rename company, instance ID change , KBA , LOD-SF-PLT-CID , Company ID Change , LOD-SF-LMS , Learning Management System , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-JAM , SAP Jam , How To

Product

SAP SuccessFactors HXM Suite all versions