SAP Knowledge Base Article - Preview

2084839 - OII ERR> (Status) PlatformParameter ExtDataInJoin= should be 1 | Wrong consultation call CAD information

Symptom

  • OII logs show errors like: ERR> (Status) PlatformParameter ExtDataInJoin= should be 1.
  • When completing a consultation call while using SAP Contact Center and CRM IC, the other agent does not get proper CAD.


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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0 or above
  • SAP CRM Web Client User Interface (Web UI)
  • SAP Graphical User Interface (SAP GUI)

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Consultation, CallAttachedData, wrong data, warm transfer, Join, ExtDataInJoin, Global Switching, Add Extra Data to Joined Party , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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