SAP Knowledge Base Article - Preview

2083637 - CDT Longest Queuing Time field is showing email contacts being stuck in queue for a long time


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

In CDT you noticed several e-mails stuck in e-mail queues which are not allocated to anyone, as seen in the below example screenshot:



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


ActivityOpenList, QueueGUID, old contacts, e-mail, contact, stuck, unable to pick e-mail , KBA , in queue , sap contact center , stuck , ghost e-mails , logest queuing time , CRM-CCI , Contact Center Infrastructure , Problem

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