SAP Knowledge Base Article - Preview

2083637 - CDT Longest Queuing Time field is showing email contacts being stuck in queue for a long time

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

In CDT you noticed several e-mails stuck in e-mail queues which are not allocated to anyone, as seen in the below example screenshot:
2017-04-25_16-47-09.png


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

ActivityOpenList, QueueGUID, old contacts, e-mail, contact, stuck, unable to pick e-mail , KBA , in queue , sap contact center , stuck , ghost e-mails , logest queuing time , CRM-CCI , Contact Center Infrastructure , Problem

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