SAP Knowledge Base Article - Public

2082672 - Datacenter Migration Notice for Premium Customers - Onboarding



Dear Customer,


As part of SuccessFactor’s efforts to continually improve your Onboarding product offering, we are migrating your Onboarding application and data from our legacy Zerolag datacenter to a state-of-the-art EIA-942 Tier IV SAP datacenter in Arizona (AZ DC4). Normally we provide a 90 day migration window, but due to the recent Zerolag outages in May and April, we are expediting this move to a Successfactors\SAP managed datacenter to ensure stability in the coming months.

This migration will be performed on Friday evening August 29, 2014 starting 11 PM PST and will require 12-24 hours of downtime. We will notify you by email when the system is available after we complete migration.
NOTE: Customers must validate that their firewall settings allowing traffic to and from the new SFTP server in Arizona. The new address must be added prior to August 22, 2014 and can be easily executed by your IT department. Failure to do so will result in scheduled jobs and integrations failing in the Staging and Production environments.

Arizona SFTP server:

You will have an opportunity to test the new Arizona environment in your Staging instance prior to the migration.

  • All standard application features will be made available from July 21, 2014 to August 22, 2014 in the Staging environment.
  • All customizations (in addition to standard application features ) will be available starting July 28, 2014 to August 22, 2014 in the Staging environment.

This test environment and testing window will be for customers to review any migration-specific issues (discrepancies found as part of the move from the legacy KMS datacenter to the SuccssFactors datacenter). Issues you discover in the Staging environment can be submitted to the Support portal, which will then be reviewed and corrected by the Onboarding team prior to Production migration. Please ensure that all testing is completed and issues reported by August 22.

If you have questions, please see the attached FAQ below. For more information, please submit a Support Portal ticket. SuccessFactors values your business and will strive to make the migration from Zerolag to the Successfactors managed Arizona datacenter as smooth and seamless as possible.





KBA , LOD-SF-OBD , Onboarding , How To


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