SAP Knowledge Base Article - Public

2082108 - How to delay emails to disqualified candidates - Recruiting Management

Symptom

How do I force a delay in candidate's rejection email?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruitment Management

Resolution

Navigate to Admin Center > Manage Recruiting Settings > Return Email Address Information, type the number of hours you want the emails to be delayed in the field labeled “Delay Emails to Disqualified Candidates (in hours)”.

delay email.png

When setting this information, you will have to provide the user to be used as "Job Owner". This functionality runs on the back end and a user must be defined in order to have the job running.

NOTE:

  • As described in the Admin Guide and in the Implementation Guide, this also applies for emails that are sent by the system or a status trigger email.
  • Please notice that if you enable the function and do not provide the time in hours, the email won't get delivered to the candidate.

See Also

2146039 - Recruiting: Delay Emails details

2081391 - Manage Recruiting Settings - Recruiting Management

2081631 - Email Notifications - Recruiting

Keywords

SF; Success Factors; RCM; Delay emails; Disqualified candidates; email notification delay , KBA , sf candidate , sf recruiting emails , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions