SAP Knowledge Base Article - Public

2082033 - Troubleshooting Job Alerts - Recruiting Management

Symptom

This article provides information on the most common issues that can cause RCM Candidate Job Alerts to fail.

Environment

SAP SuccessFactors Recruiting Management

Resolution

Prerequisites:

  • Enable Job Alerts for Candidates is turned on in Provisioning
  • Enhanced Job Search UI is enabled in Provisioning
  • All 3 job alert emails are configured and enabled in Recruiting Email Triggers (Job Alert Expired Notification, Job Alert Invalidated Notification, Job Alert Notification)

Further checks:

  • The quartz job is submitted successfully. If not, you can disable the 'Enable Job Alerts for Candidates' switch and re-enable it
  • If the scheduled job was running successfully but has since failed, you can disable the email triggers in admin centre, and re-enable them with an active user, who will become the new job owner.

You can find this information in Provisioning - Monitor Jobs - check that "Candidate Job Alerts" have been completed successfully

Troubleshooting tip:

Create a simplified job alert that will match a number of posted jobs, and wait for the job to run as a test

Keywords

Subscription, E-mail, notification, monthly, weekly, , KBA , sf job alerts , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions