SAP Knowledge Base Article - Preview

2076819 - Audit configuration for SAP Contact Center/BCM

Symptom

  • Auditors may need to take a detailed look at what occurs in the SAP Contact Center system.
  • For example, the following pieces of information:
    • Successful and unsuccessful logon attempts
    • Successful and unsuccessful attempts to change user information or access rights
    • Successful and unsuccessful access to protected user information
    • Changes to the audit configuration
    • Changes to the system configuration
    • Start and stop of a server process (for example, when AS starts or stops)
    • Start of a user session
    • Opening and closing of communication channel between a client and a server
    • Rejecting of communication channel request from a client

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, CS changes, VU logs, System Configuration change log audit logging login BCM , KBA , CRM-CCI , Contact Center Infrastructure , How To

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