You are viewing the report Invoice Volume, or a customized report on the same data source (Customer Invoice Item). For one particular invoice ABC, you are checking the key figure Invoice Amount Due. It shows the value 0, although the amount of the invoice ABC is not paid yet. You would expect the due amount to be shown under Invoice Amount Due.
Reproducing the Issue
- Open the report Invoice Volume from the assigned work center
- Set up the report as required, using the key figure Invoice Amount Due
It shows the value 0 for the invoice ABC, although this invoice is not yet paid and the amount is due.
The key figure Invoice Amount Due on the data source Customer Invoice Item is relevant if there is a down payment assigned to an invoice document. It is the remaining amount after considering the sum of down payment amounts. It is not related to clearing. This means that if there is no down payment, the key figure will not show any values.
Please note: we currently do not support down payments for projects, so project-related down payments cannot be considered.
This is the expected system behaviour.
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