SAP Knowledge Base Article - Public

2075395 - Reports run by an Admin are getting stuck in "Waiting in Queue"

Symptom

Reports run by an Admin are getting stuck in "Waiting in Queue" status and are never generated.

Environment

SAP SuccessFactors Learning

Cause

The following permissions are not added to the Admin role, both permissions can be found under "System Administration":

  • Edit All Background Job
  • View All Background Job

Resolution

Add both permissions to the Admin role. If they are not added to the role, having the permissions to run the report, they will remain stuck in the queue.

To add mentioned workflows, you can follow the steps below:

  1. Go to System Administration > Security > Role Management
  2. Find the desired Role and Edit it
  3. Go to Permissions
  4. Click in "add one or more from list"
  5. Expand "System Administration"
  6. Find both roles (Edit All Background Job and View All Background Job) and check the "Add" checkbox
  7. Click in the "Add" button

If the admin already has the Edit and View All background job workflows, but the reports are still getting stuck or if reports from all admins are getting stuck, please create an incident. There could be issues with the reporting nodes that the SuccessFactors Operations team needs to be involved.

Keywords

Stuck in Queue, Not Generated, Can't Run Report, cannot, able, role, permission, admin, reporting , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , Problem

Product

SAP SuccessFactors Learning all versions