SAP Knowledge Base Article - Public

2074802 - Error - Unable to Acquire LMS API - Learning


  • Customer cannot open a specific course.
  • Customer receives an error message that states "Error - Unable to Acquire LMS API". 
  • Customer does a system check and ensures that the right programs are downloaded (i.e. the latest Adobe).  


SAP SuccessFactors Learning


Steps to reset Internet Explorer Options:

  1. Click on Tools > Internet Options.
  2. On the Advanced tab, click the Reset button. Note: Make sure that the box for personal settings is unchecked. (otherwise you will lose homepage settings and saved passwords.)
  3. After the reset is done, close Internet Explorer and reopen it.
  4. Now, go back to Internet Options and click on the Connections tab.
  5. In the Connections tab, click the LAN Settings button and make sure the "Automatically detect settings and Use automatic configuration script" boxes are checked.
  6. Click on Tools > Manage Add ons, and make sure that anything Adobe related and Sun Microsystems related are enabled.


SF, Success Factors, LMS, learning, launch, item, API, error, internet explorer, settings , KBA , LOD-SF-LMS-ODA , Web Services OData , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions