SAP Knowledge Base Article - Public

2074639 - User Locked Validation Error when accessing Learning from the BizX Application

Symptom

When accessing Learning via Successfactors Platform (BizX) Home drop down link, user is getting a Validation error

          Validation Error: You must correct the following error(s) before proceeding:

           You cannot login now as you are locked by the application. Please contact the system administrator to enable your login.

Environment

  • SAP SuccessFactors Learning

Resolution

For Native users:

  1. Go to Learning Administration
  2. Go to People > Users > Search for the User ID
  3. Find the Locked field and change it
  4. Click Save

Note: The Locked field is no longer visible for integrated users due to them having a PERSON_GUID as of 1H 2020 release. Please see the Community Post for more information as the users might be in an invalid setup if they are locking themselves via native Learning user password failure attempts.

Keywords

SF, sf, LMS, BizX, access, validation error, locked, user, cannot login, you are locked by the application , KBA , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions