SAP Knowledge Base Article - Public

2073623 - Feature that checks for scheduling conflicts on scheduled offerings for users - LMS

Symptom

This KBA covers how to enable the LMS to check for scheduling conflicts when users are enrolling in Scheduled Offerings/Classes

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Logon as a user in Learning
  2. Search for an Instructor Led Course in the catalog to register into the Schedule offering of that ILT
  3. Click on Register Now for one of the offerings for that ILT
  4. A validation error is thrown to the user showing the conflict with another schedule offering that the user is already enrolled into:
    The User [User Details] has a schedule conflict with scheduled offering [SO Details].([Scheduled Date Time])

    1.png

Cause

There is a configuration which prevents users from creating scheduling conflicts. And also there is a separate setting that prevents Admins/Managers from creating these conflicts as well.

Resolution

The scheduling conflicts check can be turned on/off from the Learning Administration:

  1. Go to System Admin > Configuration -> User Settings (AdminUI 2005: System Administration > Application Administration > User Settings) 
    • Uncheck the option "Prevent Users from creating user schedule conflicts" and/or "Prevent Admins and Managers from creating user schedule conflicts."
      • Allows the user (and/or admins/managers) to override the scheduling conflict and enroll into multiple Schedule offerings that are scheduled for the same date and time
    • Check the option "Prevent Users from creating user schedule conflicts" and/or "Prevent Admins and Managers from creating user schedule conflicts."
      • The application throws the validation error, and does not allow the scheduled offering/class registration because of the conflict
  2. Apply Changes

See Also

SAP Help Portal - General User Settings

Keywords

SF, SuccessFactors, LMS, Learning, Schedule offering, conflict, User, settings, prevent, disable, enable, turn on off, error, warning, class, allow , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions