- Goal Managemnet
- SMART is an acronym for a way to develop business goals that are easily trackable and accountable. SMART stands for:
- S = Specific
- M = Measurable
- A = Attainable
- R = Realistic
- T = Time-Framed
When managers and employees include all the attributes listed above, they create goals that can be objectively tracked and measured, which can make it easier to see progress on the goals, and easier to evaluate performance on the goal.
Not SMART: Listen to more customer service calls.
SMART: Listen in on 4 customer service calls per month.
Not SMART: Reduce operational costs.
SMART: Decrease operational costs by 10% by June 30.
Not SMART: Implement an ordering system.
SMART: Implement a formal ordering system by the end of Q2 to office supply inventory.
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