Agents use MS Excel or any other source lists as kind of phone directory.
When the Agents copy/paste a number into dialpad, the number "8" is appended to the end of the pasted number.
When pasting the same into notepad, its all fine.
- SAP enhancement package 2 for SAP CRM 7.0
SAP enhancement package 3 for SAP CRM 7.0
SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0
cdial pad, copy, paste, number, 8, CTRL, C, V, Transfer number, telephone, Ctrl+V , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem
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