SAP Knowledge Base Article - Public

2061563 - Automatic Product Determination Based on SAP HANA Text Analysis

Symptom

You have enabled in your system the function in regards to the automatic assignment of product to a ticket during ticket creation based on SAP HANA text analysis and you want to know how this functionality is working.

Cause

This is the current expected system behaviour.

Resolution

Automatic product determination works by comparing the results of text analysis (which breaks the incoming text into keywords) with the names of the products in the product master data. The match between keyword and product name must be exact.  

In case there is no match available in the product master data, then the system pulls the product with the nearest match to the entered keywords.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711