SAP Knowledge Base Article - Preview

2060512 - HTTP 500 Server Error Accessing Login Page - EIS


  • Following an upgrade, or a fresh installation and deployment of EIS (Enterprise Inventory and Service-level Optimization), accessing the EIS login page
    in Netweaver (i.e. http://server_name:50100/SmartOps) may return the following error: "HTTP 500 Server Error".

  • Upon examination of the Netweaver default trace log, you will see the following errors:
    • Caused by: com.smartops.exceptions.SmartOpsRuntimeException: Initialization failed: Enviroment not set correctly
    • at com.smartops.util.Config.initializeSmartOpsHome(



Any version of EIS (including EIO and MIPO) with Netweaver as the application server.


SAP Enterprise Inventory and Service-Level Optimization all versions


SmartOps, EIS, EIO, smartops.home, MIPO, jvm, parameter , KBA , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , Problem

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