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2059889 - INPUT-OS-USER-PASSWORDS: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running

Symptom

During an update or upgrade using Software Update Manager (SUM), the tool throw error in step "Specify OS User Credentials" which can be found in log directory  /SUM/sdt/log/SUM/ as below;

  • /usr/sap/XXX/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_1X.LOG
Aug 22, 2014 2:39:05 PM [Warning]: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.
Aug 22, 2014 2:39:05 PM [Error]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.RequiredKernelFunctionNotSupportedException: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.
  • /usr/sap/XXX/SUM/sdt/trc/DETECT.TRC
Aug 22, 2014 2:39:05 PM [Info]: com.sap.sdt.j2ee.tools.sysinfo.InstanceNumberRetriever$InstanceDirFilter [Thread[ProcessWorker,5,main]]: The following directory J00 contains a possible installed instance. Adding instance number : 00 to the local instances list. 
Aug 22, 2014 2:39:05 PM [Info]: com.sap.sdt.j2ee.tools.sysinfo.InstanceNumberRetriever$InstanceDirFilter [Thread[ProcessWorker,5,main]]: The following directory D02 contains a possible installed instance. Adding instance number : 02 to the local instances list.
Aug 22, 2014 2:39:05 PM [Info]:com.sap.sdt.j2ee.tools.sysinfo.InstanceNumberRetriever [Thread[ProcessWorker,5,main]]: Checking all previously determined instance numbers: [2, 0] for availability. We need at least one working in order to retrieve the instance information via the SAPCONTROL web service API
..
..
Aug 22, 2014 2:39:05 PM [Warning]:  com.sap.sdt.j2ee.tools.sysinfo.InstanceDetector [Thread[ProcessWorker,5,main]]: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.

                    2059889.PNG

Disclaimer: Images/data in this KBA are from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

 


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Environment

Using SUM tool for update and upgrade

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SUM , sdt , deploy , update , upgrade , proctectedwebmethod , kernel , abap , java , jvm , sapcontrol , profile , sys, SAP web dispatcher , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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