SAP Knowledge Base Article - Preview

2059535 - Custom Voicemail Greetings are also removed because of the parameter "Automatic File Removal"


  • Custom voicemail greetings are deleted after certain period
  • You have defined the "Automatic File Removal" in SC "System Configurator" -> System Services > Recording Setting
    • This is meant to purge all recording/prompt files based on the configured period
    • This is also deleting your custom greeting files, which is a problem



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


voicemail, removal. autoremove, rec, recordings, custom greetings , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.