Although SAP Contact Center has had CBRs, these callback requests are not displayed in Contact Statistics.
SAP Contact Center 7.0
CBR, OM, Statistics, Handled, Contact Statistics Table View, Call In , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.