SAP Knowledge Base Article - Preview

2056760 - CDT script error where a user can change previous radio button selection in the inactive scripts

Symptom

Agents are able to change previously selected (grayed out) radio button selection in CDT.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0 up to Support Pack 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Scripting, radio, label, highlight, CDT , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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