SAP Knowledge Base Article - Preview

2054745 - CCtr 7.0 - Chat timestamp is not using agents local time zone

Symptom

CDT shows the Chat view time stamp in GMT instead of local time as seen below:
1.jpg

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0 up to Support Pack 6 Patch 100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Start Time, Time Zone, Chattime, GMT, UTC , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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