SAP Knowledge Base Article - Public

2053019 - Check for Crystal Reports updates in Visual Studio 2010 and above generates an Error in the FlexNet server - The product version is not registered on the server


When checking for update to Crystal Reports when in Visual Studio IDE and editing a report an error is generated in the Flexnet Service:

The product version is not registered on the server. Contact the Administrator of your FLEXnet Connect account.



  • Visual Studio 2010
  • Visual Studio 2012
  • Visual Studio 2013
  • Visual Studio XXXX

Reproducing the Issue

Add a Crystal Report to your project and edit the Report

From the Crystal Report menu option you can check for updates.

Clicking on the Check for update... menu item generates a message box with the error noted.


As of Visual Studio 2010 Crystal Reports is no longer integrated into the VS installer.


Crystal Reports Developer for Visual Studio is a separate download from this page:

Ignore the message and look for updates from the above link only.


Crystal Reports Developer for Visual Studio, FlexNet, upgrade Crystal Reports, crforvs , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem


SAP Crystal Reports, developer version for Microsoft Visual Studio