SAP Knowledge Base Article - Public

2052561 - Crystal Add in Error in Crystal Report


You have installed Crystal Reports and you want to use the Crystal Reports Add-In to edit the formatted reports of Business ByDesign.


SAP Business ByDesign

Reproducing the Issue

When you log in to Crystal Reports, you receive an error. For example:

A serious error has occurred. Report an Incident.

ERROR: Proxy is active, specify its Settings.


As a part of our commitment to meet the highest security and technology standards we have decided to disable the TLSv1.0 protocol. Unfortunately, the add-in versions for Crystal we are currently supporting are not enabled for TLS versions 1.1 and higher.


We have to deprecate and remove the related add-ins for Crystal 2008 and 2011 from our Download Area in SAP Business ByDesign. This Add-In cannot currently be supported.

Nevertheless, we are currently upgrading our add-in to Crystal 2016, which is also enabled for newer TLS versions. This is planned to be delivered with a future release.

In the meantime, we recommend considering Excel to fulfill formatting reporting requirements.

See Also

This information was also sent out to the IT Contact maintained in your system.


crystal reports, addin, add in, not supported, deprecated, proxy is active, error message, business analytics , KBA , error: proxy is active, specify its sett , proxy is active , crystal reports 2011 , crystal reports , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Product Enhancement


SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902