You have installed Crystal Reports and you want to use the Crystal Reports Add-In to edit the formatted reports of Business ByDesign.
SAP Business ByDesign
Reproducing the Issue
When you log in to Crystal Reports, you receive an error. For example:
A serious error has occurred. Report an Incident.
ERROR: Proxy is active, specify its Settings.
As a part of our commitment to meet the highest security and technology standards we have decided to disable the TLSv1.0 protocol. Unfortunately, the add-in versions for Crystal we are currently supporting are not enabled for TLS versions 1.1 and higher.
We have to deprecate and remove the related add-ins for Crystal 2008 and 2011 from our Download Area in SAP Business ByDesign. This Add-In cannot currently be supported.
Nevertheless, we are currently upgrading our add-in to Crystal 2016, which is also enabled for newer TLS versions. This is planned to be delivered with a future release.
In the meantime, we recommend considering Excel to fulfill formatting reporting requirements.
This information was also sent out to the IT Contact maintained in your system.
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