SAP Knowledge Base Article - Public

2052291 - Scene creation failed; file may be corrupt

Symptom

  • When you attempt to open a file in SAP 3D Visual Enterprise Viewer, you may receive the following error:

VEV_Scene_Error.JPG

Environment

  • SAP Visual Enterprise Viewer 7.0
  • SAP Visual Enterprise Viewer 7.1
  • SAP 3D Visual Enterprise Viewer 8.0

 

Reproducing the Issue

  1. Start SAP Visual Enterprise Author
  2. Go to File -> Open and browse/select to the Supported Filetype
  3. The error [Scene creation failed; file maybe corrupt] appears

Cause

  • The Sandbox Settings in the Viewer may require changing
  • The filetype being opened is not supported by SAP Visual Enterprise Viewer

Resolution

  • Change the 'Sandbox Settings' in SAP Visual Enterprise Viewer
    • Menu 'Edit -> Preferences -> Security Configuration -> Use Secure Sandbox'
  • Alternatively, please check the filetype being attempted to open in Visual Enterprise Viewer is supported using the following link

Keywords

viewer scene fail , KBA , CA-VE-VEV , SAP Visual Enterprise Viewer , Problem

Product

SAP 3D Visual Enterprise Viewer 8.0 ; SAP Visual Enterprise Viewer 7.0 ; SAP Visual Enterprise Viewer 7.1