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2050632 - "Category 401 is not permitted for transaction type 0005" error during Send EMail option - Solution Manager ITSM


  • When trying to configure Outbound E-Mail in CRM UI, it gives an error.
  • Also getting this same error when trying to use Send E-mail option from "More" button in Incident Management or Change Management. 

           Category 401 is not permitted for transaction type 0005



SAP Solution Manager 7.1


SAP Solution Manager 7.1


"Assignment of transaction type 0005 to activity category 401 is missing", Message no. CRM_ACTIVITY_H212, CALL FUNCTION 'CRM_ACT_CAT_CHECK_CD', CRM_ACTIVITY_H209 , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-ACT , Activity Management , SV-SMG-CM , Change Request Management , Problem

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