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2049773 - The CMS Fails to Start Due to Missing Parameter dbDriver Error


  • A brand new installation of SAP Crystal Server 2013 completed with errors
  • A brand new installation of BI Platform failed to complete due to erros
  • There is no Server Intelligence Agent (SIA) created in Central Configuration Manager

  • In setupengine.log, the following error message is logged many times:
    • (FWM 20032)|Could not reach CMS '***:6400'. The CMS on machine '***' was stopped due to critical errors.
    • - Missing parameter dbDriver, expected in C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\_boe_***.dbinfo. (FWB 00083)
    • - The root server reported an error Initialization Failure.
    • - Could not reach the CMS***. SPecify the correct host and port and check for network issues. [FWM 20030]
  • When creating a new SIA, based on the existing CMS data source, using the Add Node wizard, it fails with the same error



  • SAP Crystal Server 2013
  • Windows Server 2008 R2 SP1
  • Using the default Sybase SQL Anywhere 12 as the CMS database
  • Single Server environment
  • BI Platform 4.2 SP3
  • Linux RHEL 7.0


SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Server 2013


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