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2048075 - SCCtr 7.0 - Unable to send e-mails from CDT - status bar displayed the message Failed to add


  • CDT (Communication Desktop Terminal) agents are unable to send e-mails.
  • WebClient logs show the following error:
    "ERR> BcmApiWrapper::HasRight - failed to find/load user [E30FF483-AA4B-466F-B4B1-BDBF99386CB0] or object [9F74E47F-9D65-29CB-78E4-0234FCE51384] of type [Queue]"



SAP Contact Center 7.0 up to Support Pack 6 Patch 100


SAP Contact Center, on-premise edition 7.0


E-mail, hierarchy, DirectoryTemplate,  XML structure, invalid, answer, template, index, bcmApiWrapper,  ERR> , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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