SAP Knowledge Base Article - Preview

2048075 - SCCtr 7.0 - Unable to send e-mails from CDT - status bar displayed the message Failed to add

Symptom

  • CDT (Communication Desktop Terminal) agents are unable to send e-mails.
  • WebClient logs show the following error:
    "ERR> BcmApiWrapper::HasRight - failed to find/load user [E30FF483-AA4B-466F-B4B1-BDBF99386CB0] or object [9F74E47F-9D65-29CB-78E4-0234FCE51384] of type [Queue]"


Read more...

Environment

SAP Contact Center 7.0 up to Support Pack 6 Patch 100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

E-mail, hierarchy, DirectoryTemplate,  XML structure, invalid, answer, template, index, bcmApiWrapper,  ERR> , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.