Symptom
How to remove user lock or change the password for Technical print user.
Environment
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SAP Business ByDesign
-
Cloud Print Manager
Reproducing the Issue
- Go to the Application and User Management work center.
- Go to the User and Access Management view.
- Click on Support and Technical Users sub view.
- The Technical user PRT_001 is locked.
Resolution
To remove user lock our change the password for print user, follow below steps:
- Go to the Application and User Management work center.
- Go to the Input and Output Management view.
- Click on Print Queues sub view.
- Edit Print Queue for which user is locked or change the password is necessary, ex: ABC_123 (where ABC is the print Queue Name).
- Click on Details tab.
- In Assigned User click on Edit and then uncheck User Locked box in case the user is locked. For change the password this box will not be visible.
- Enter new password, click on Ok and Save.
See Also
When setting or changing the password you need to follow this policy for Print User:
1) Password must be more than 8 characters.
2) The password must contain at least 2 letters(alphabets).
3) The password must contain at least 1 uppercase characters (A-Z)
4) The password must contain at least 1 digits (0-9).
Keywords
Printer User, PRT_001, Cloud Print Manager , KBA , forget , password , user , cloud print manager , reset , change , print , forgot , unlock , AP-RC-OUT , Output Management , How To
Product
SAP Business ByDesign all versions