SAP Knowledge Base Article - Preview

2041530 - Picklist in Crystal Reports in BI Launchpad appears "flat" not showing the hierarchies when using non-SAP users


  • Business Intelligence is configured to use Enterprise, AD or LDAP users via SNC authentication
  • When the login selected is SAP, users view a crystal report with parameters that use hierarchies, they can see correctly the values:


  • When the authentication method selected in BI Launchpad is not SAP (Windows AD, Enterprise, etc.), SSO may works fine, and user can refresh reports, however the list of values (picklist) do not show hierarchies:picklist_incorrect.PNG




  • SAP BusinessObjects Business Intelligence 4.X
  • SAP BW 7.3
  • Crystal Reports 2011, 2013, or 2016, etc



SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1


zie biauth htkba , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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